Terms and Conditions

LEGAL CENTER

Terms and Conditions

We're thrilled you've chosen Svzto Mobile,. for your mobile communications needs. Consider this page your go-to guide for any questions about your service or the terms and conditions governing your agreement with us. These Terms & Conditions ("T&Cs") contain important information about your relationship with us, including an agreement to resolve disputes through individual binding arbitration instead of in court through class actions or jury trials. By agreeing to these T&Cs, you are committing not only yourself but also anyone associated with your account, any authorized users, and anyone you permit to use the Services, Product, or Device, to these terms.

You authorize your wireless carrier to use or disclose information about your account and your wireless device, if available, to Svzto Mobile,. or its service provider for the duration of your business relationship, solely to help them identify you or your wireless device and to prevent fraud. See our www.SvztoMobile.us/privacy for how we treat your data.

Accepting these Terms and Conditions means you're also agreeing to our Privacy Notice, found at www.svzto.com/privacy, which we may update from time to time. This Privacy Notice outlines what information we gather, how we might use and share that information, and the choices you have concerning certain uses of your information.

Overview of the stipulations in this agreement

With whom is this contract established?

These T&Cs are an agreement between you on behalf of yourself, your Authorized Users, any person on your account, and any person you allow to use the Services, Product or your Device, and us, Svzto Mobile, Inc., and our controlled subsidiaries, assignees, and agents (“us”, “we”, “our” or “Svzto Mobile” , “Callzy Mobile“, “Svzto Mobile”).

What is the process for agreeing to these Terms and Conditions?

You agree to these Terms and Conditions by any of the following actions:

1. Providing a written or electronic signature, or verbally confirming your acceptance;

2. Activating, utilizing, or making a payment for the Service or a Device;

3. Refrain from engaging in these activities if you do not wish to agree to these Terms and Conditions.

By accepting, you verify that you are legally competent, meaning you are either legally emancipated or have reached the age of majority as per your jurisdiction's laws, and are capable of forming a legally binding contract. If you are accepting on behalf of an organization, you confirm that you have the authority to legally commit the organization. In this context, "you" may refer to the organization itself.

What does this agreement encompass?

In these T&Cs, you'll find important information about:

1. Our services provided to you (“Service”); 

2. Any equipment for which we provide Service or which we provide to you to be used with our Service, like a phone, handset, tablet, SIM card, or accessory (collectively, a “Device”);

3. Any feature, product, or solution that we provide to you, (collectively, a “Product” or “Feature”);

4. Any charges, taxes, fees, and other amounts we charge you or that were accepted or processed through your Device (“Charges");

5. Network management practices;

6. Limitations of liability; and

7. Resolution of disputes by individual arbitration and class action and jury trial waivers.

Do any additional conditions apply to me?

Yes. Your "Agreement" encompasses these Terms and Conditions (T&Cs), along with the supplementary terms outlined in your Rate Plan and/or Data Plan, your Service Agreement, our business policies and practices as published on the web and/or provided to you (and subject to amendment by us), terms and conditions pertaining to any additional Product(s) you select, and provisions linked to from these T&Cs. Sections marked with an asterisk (*) remain in effect even after termination of our Agreement with you.

Additionally, it's important to note that our Privacy Notice, accessible at http://svzto.com/privacy, applies to the utilization of our Devices, Products, and Services.

How long do these Terms and Conditions last?

As the Prepaid MVNO Carrier, we've eliminated annual service contracts. You have the freedom to leave, although we would be saddened by your departure. If you decide to transfer your number to another carrier, your Service will be deactivated immediately once the number is successfully ported. However, you will still be charged for the full billing cycle. Additionally, cancellation may affect other services billed through us, as well as any subscriptions you may have with us.

What methods will we use to communicate with one another?

You can reach us at http://svzto.com/, by dialing 1-212-680-0112 or 611 from your Device, or by sending mail to: svzto Mobile Customer Relations, 275 Grand Street, New York, NY 10002. Notices may be delivered to you via mail, phone, or electronic means using the account information we have on file. Electronic notices are considered delivered upon transmission, while mail notices are deemed delivered three days after mailing. For multi-line accounts, we may designate a "Primary Telephone Number" for receiving notices and other purposes. If you wish to change this number, please contact us.

For initiating arbitration or any legal proceedings, you must serve our registered agent. Our registered agent is Corporation Service Company, and they can be reached at 1-866-403-5272.

Is svzto Mobile authorized to modify, pause, or end my services or this contract?

Yes. With the exception of Rate Plans featuring the price-lock guarantee, we reserve the right to modify, restrict, suspend, or terminate your Service or this Agreement at any juncture, including instances where you engage in any of the prohibited activities delineated in these Terms and Conditions, relocate outside of a svzto Mobile owned/operated network coverage area, or exhibit harassing, threatening, abusive, or offensive behavior. In the event that your Service, Product, or account is curtailed, suspended, or terminated and subsequently reinstated, you may incur a reconnection fee. Please note that your account may continue to accrue charges even during periods of Service suspension, and you are liable for any fees incurred while your Service or account remains suspended.

We may block your Device from operating on our network under certain conditions. Should we plan changes to your Service, Product, or Rate Plan that could significantly affect you, we'll provide a 14-day notice before implementing the changes. By continuing to use your Service or Product after these changes take effect, you are implicitly agreeing to them. We also reserve the right to block specific types of calls, messages, or data sessions (including but not limited to conference and chat lines, broadcast messages, international calls, and calls to 900 or 976 numbers) without additional notice.

For those subscribed to a Rate Plan with a price-lock guarantee, we commit to not increasing your monthly Recurring Charge for the time your Rate Plan specifies, or indefinitely, provided you remain in good standing on an eligible Rate Plan. Should you change plans, any price-lock guarantee on your new Rate Plan will apply. It's important to understand that the price-lock guarantee only covers your Recurring Charge and does not include other fees such as for add-on features, taxes, surcharges, or charges for additional Features or Devices.

Am I agreeing to be reached out to?

Indeed, we hold the privilege to reach out to you at no cost on any wireless number linked to your account for a variety of reasons, including marketing purposes, and through any means lawfully allowed. By agreeing to these terms, you explicitly permit svzto Mobile and our representatives to contact you for any cause, including those related to billing and collections, at any postal address, phone number, or electronic address provided by you. You understand and consent to the possibility of svzto Mobile or our agents using automated means, such as pre-recorded messages or automatic dialing systems, for communication. Moreover, you commit to informing us without delay if you cease to use a previously provided contact number. You affirm that consent has been obtained from all Authorized Users and others on your account for contact by us as described herein. Furthermore, you recognize that all consents given in this section persist even if your Service or account is subsequently cancelled.

How can I settle disagreements with Svzto Mobile?

When you accept these Terms and Conditions, you consent to settling any conflicts with us via individual binding arbitration or through small claims court, provided you don't opt out. This agreement means you relinquish your right to a jury trial and the option to join in class action litigation.

Individualized Dispute Resolution and Arbitration. Both you and we agree that, except as outlined below, any and all claims or disputes, regardless of their nature, including tort and statutory claims, pertaining to or regarding the Agreement, our Privacy Notice, privacy or data security practices, our services, devices, or products, including any billing disputes, will be resolved through individual binding arbitration or in small claims court. Arbitration proceedings do not involve a judge or jury, and court review of an arbitration award is restricted. The arbitrator is bound to adhere to this Agreement and can award, on an individual basis, the same damages and relief as a court, including attorneys’ fees.

This encompasses any claims against other parties concerning services, products, or devices provided or billed to you (such as our suppliers, dealers, authorized retailers, or third-party vendors) whenever you also assert claims against us in the same proceeding. Both parties acknowledge that the Agreement impacts interstate commerce, thus subjecting the Federal Arbitration Act and federal arbitration law to govern the enforceability of this dispute resolution provision, notwithstanding any general choice of law provision outlined below.

However, you have the option to choose to pursue your claim in court and not through arbitration if you opt out of these arbitration procedures within 30 days from the earlier of the date you purchased a product or device from us or the date you activated a new line of service (the “Opt Out Deadline”). It is essential to opt out by the Opt Out Deadline for each line of service. You can opt out of these arbitration procedures by calling 1-212-680-0112 Any opt-out received after the Opt Out Deadline will not be valid, and you will be required to pursue your claim in arbitration or small claims court.

For any disputes or claims you wish to raise, you must initially provide us with an opportunity to address your concerns by sending a written description of your claim (referred to as a "Notice of Dispute") to the address specified in the “How Do We Notify Each Other” section. The Notice of Dispute must include sufficient information for us to identify your account and attempt to resolve the claim, including: (a) the name of the svzto Mobile account holder; (b) billing account number; (c) the mobile telephone number associated with the issue; (d) a written description of the problem, relevant documents, and supporting information; and (e) a good faith calculation of the damages you claim to have incurred, along with a statement detailing the specific relief you are seeking. You have the option to be represented by an attorney or another individual during this process. However, if you opt for representation, you must also provide a signed written authorization permitting us to discuss your account with your attorney or representative.

Similarly, if we have any dispute with you, we will send a Notice of Dispute to your billing address. Both parties agree to engage in negotiations in good faith to resolve any claims between us. Neither party may initiate arbitration or court proceedings unless we are unable to resolve the claim(s) within 60 days of receiving the Notice of Dispute, during which time both parties must make genuine efforts to address the claim.

Should we be unable to settle any disputes within 60 days despite sincere efforts, either party — you or we — may proceed to initiate arbitration or file a claim in small claims court. To begin arbitration, you are required to send a written request for arbitration, which includes details of your claim, to our registered agent (as specified in the "How Do We Notify Each Other" section below) and to the Better Business Bureau® (“BBB”). The arbitration will be governed by the BBB's Consumer Arbitration Rules in effect at the start of the arbitration, unless these rules are in conflict with our Terms and Conditions. In case of conflict, our Terms and Conditions take precedence. You can review the BBB rules at www.bbb.org. If the issues raised in the arbitration could have been pursued in small claims court, either party has the option to move the dispute to small claims court instead of arbitration. This choice can be made at any point before an arbitrator is appointed by notifying the other party in writing. Any debate over the suitability of a claim for small claims court will be determined by the court itself, not by an arbitrator. If the case moves to small claims court, the arbitration will be paused until the small claims court decides whether the claim should return to arbitration.

Class and Mass Action Waiver. Both parties, you and we, recognize and consent that any legal proceedings, whether conducted through arbitration or in court, will proceed strictly on an individual basis, excluding any form of class, representative, mass, or consolidated actions. If you decide to opt out of the arbitration agreement as outlined previously, this specific waiver regarding class actions will not apply to you. Without fulfilling the opt-out conditions mentioned earlier, neither you nor any other customer may serve as a class representative, be part of a class, or engage in any class, consolidated, mass, or representative proceedings.

Should a court or arbitrator find any part of this arbitration provision or the Class and Mass Action Waiver unenforceable for a specific claim, remedy, or request for relief, then said provision and waiver will not apply to that particular claim, remedy, or request for relief. Nonetheless, the arbitration provision and Class and Mass Action Waiver will continue to govern all other claims, remedies, and requests for relief brought forth by either you or us in that or any other proceeding. In these cases, both parties agree to first arbitrate all claims, remedies, and requests for relief on an individual basis. Only if issues remain unresolved after the arbitrator's decision can they be pursued in court. It is also agreed that the court will not be bound by or owe any deference to the factual findings made by the arbitrator in such subsequent court proceedings.

Jury Trial Waiver. Should any claim be resolved in court instead of arbitration, BOTH YOU AND WE EXPRESSLY RENOUNCE ANY RIGHT TO A TRIAL BY JURY.

WHAT LAW APPLIES TO THESE T&Cs?

This Agreement is subject to the Federal Arbitration Act, relevant federal laws, and the laws of the state or jurisdiction where your billing address in our records is located, without consideration for the conflicts of laws principles of that state or jurisdiction. Foreign laws are not applicable. Arbitration or court proceedings must take place in the county and state or jurisdiction where your billing address in our records is located, and cannot occur outside the U.S. or Puerto Rico.

ARE THERE ANY WARRANTIES?

In general, no warranties are provided, except for any written warranty accompanying a Device purchased from us, and to the extent permitted by law. The Services, Products, and Devices are offered on an "as is" and "with all faults" basis, without any warranties, express or implied. We do not make any representations or warranties, including any implied warranties of merchantability or fitness for a particular purpose, including security or authentication purposes, regarding your Service or Device. While we endeavor to safeguard customer accounts, we do not guarantee security. If you choose to use your Service or Product for security or authentication purposes for other accounts, you assume responsibility. We cannot guarantee uninterrupted or error-free Service, and we do not authorize anyone to make warranties on our behalf. This does not waive any warranty rights you may have against others. We do not ensure the privacy or security of your communications; while it is illegal for unauthorized individuals to intercept your communications, such interceptions can still occur.

The services offered by svztoMobile are accessible only within the operational coverage of its network, which may vary over time. You, as the customer, recognize that various factors, including but not limited to physical barriers, weather conditions, the devices used, and other sources of radio disruption, as well as network faults and the way networks are utilized and maintained, can influence the service's quality and availability. svzto Mobile does not provide any assurances concerning the service and will not be liable for any issues, including, but not limited to, any failures in emergency (911) call services, that may arise due to any impact on the service's quality and availability to you, micro business owners, or end users. Furthermore, svztoMobile cannot guarantee compatibility between its equipment and the network or service, and it accepts no responsibility for any lack of interoperability between svzto Mobile's equipment and the network or service.

Services, Products, or Software provided by third parties may operate differently or may not function at all compared to our services. It is advisable to review the terms and conditions of such third-party products. We do not assume liability for the availability or reliability of 911 calls or text to 911 messages when using third-party products, and we cannot guarantee the accuracy of location information provided to the 911 Communications Center. We are unable to guarantee your location will be determined if you make a 911 call or send a text.

We disclaim any responsibility for issues pertaining to the download, installation, usage, transmission failure, interruption, or delay of Content & Apps or third-party content, services, advertisements, or websites accessible through your Device or the Services. It is your responsibility to uphold virus and other Internet security protections when accessing third-party Content & Apps or services.

We, along with any third parties involved in providing Services, will not be responsible for any harm, delays, disruptions, or failures that arise due to:

(a) The delivery or lack thereof of Services, which includes any defects or issues with Devices or network coverage;

(b) Incidents or health-related claims stemming from the use of our Services;

(c) Obstacles or failures in reaching emergency services via a Device;

(d) Disruptions, failures, or inaccuracies in location information services;

(e) Communications or data impeded by spam filters;

(f) Damage to your Device or any connected device or equipment, or the loss of data stored on your Device or elsewhere, as a result of using our Services or due to viruses, worms, or other harmful content;

(g) Circumstances outside our control, such as natural disasters, civil unrest, strikes, conflicts, acts of terrorism, or governmental actions or orders.

ARE THERE LIMITATIONS ON LIABILITY?

To the extent allowed by law, both parties— you and us— agree to limit any claims for damages or other monetary compensation against each other to direct, actual damages, regardless of the basis of the claim in liability theory. This agreement excludes any pursuit of indirect, special, consequential, treble, or punitive damages against one another. Specifically, this includes damages that may arise from unauthorized access to or alterations of your Account, Product, Service, or Device, or use of your Account, Service, Product, or Device by either you or others to authenticate, access, use, or modify third-party accounts, such as those related to finance, cryptocurrency, or social media platforms. This limitation also applies to any claims you might bring against other parties, insofar as we would need to indemnify that party for such claims. You recognize that we are not responsible for issues stemming from your actions, third-party actions, acts of nature, or unrelated criminal activities to Svzto Mobile. We are also not liable for missed or deleted voicemails or other messages, or for any loss or deletion of data (like photos) during service on your Device, nor for any failure or delay in connecting calls or texts to 911 or other emergency services. Moreover, we agree that any claims must be brought within two years from when the claim originated, as permitted by law.

Additionally, it's crucial to understand that we do not serve as publishers of content provided by third parties, including apps, services, or other materials, and we are not liable for the accuracy, quality, or reliability of any third-party opinions, advice, statements, services, or goods.

AM I REQUIRED TO INDEMNIFY Svzto MOBILE?

By accepting these terms, you agree to defend, indemnify, and hold harmless us, our directors, officers, and employees from any claims resulting from your use of the Services, Products, or Devices, and from any breach of this Agreement or violation of laws, regulations, or third-party rights by you, anyone linked to your account, or anyone you authorize to use the Services, Product, or Device.

ACCOUNT AND PAYMENT INFORMATION

WHAT IS A RATE PLAN?

Your "Rate Plan" encompasses your Service allocations, such as minutes, messages, or data, along with associated rates and terms. We reserve the right to offer access to new technologies, features, or services that you can opt to add for an extra fee. In the event of any conflict between the terms outlined in your Rate Plan and these Terms and Conditions, the terms specified in your Rate Plan take precedence.

HOW WILL I BE CHARGED FOR DATA USAGE?

Data service may be part of your Rate Plan or International Pass, or you may incur charges for data usage on a pay-per-use basis (referred to as a "Data Plan"). Details on how we calculate data usage will be outlined in your Rate Plan and/or Data Plan. To monitor your current usage, you can visit www.svzto.com. It's important to note that if you do not have a Data Plan, your device may be unable to access data services.

What's the process for allowing others to access my account?

An Authorized User is someone you appoint to have access and control over your account. They are granted the ability to:

• Modify your account details;

• Add or cancel services or features on your account;

• Receive notices and disclosures intended for you;

• Buy Devices compatible with our Service;

• Generate Charges on your account.

The easiest way to appoint an Authorized User is through your online account portal. It's vital to keep your account validation information secure, such as the last four digits of your driver's license, credit card number, or your PIN/passcode, and to avoid sharing this information. An Authorized User will need to verify their identity to access account information. This means providing the last four digits of the primary account holder's driver's license, the account PIN/passcode, or the last four digits of the credit card on file when reaching out to us. Due to the sensitive nature of this information, safeguarding it is imperative. Providing accurate account validation details is interpreted as granting permission for account access. For accounts with enhanced security measures, verification of ID in person at a store may also be required.

What is the billing process for utilizing the services?

You are responsible for settling all Charges that we assess and bill you for, encompassing charges incurred during periods of service suspension due to non-payment, as well as Charges associated with all Devices and/or Products linked to your account, even during service suspension. It's imperative that you furnish us with accurate and comprehensive billing and tax information, promptly notifying us of any changes within 30 days. By default, you will receive electronic bills unless you specify a preference for paper bills. Should you opt for paper bills, a monthly fee of $5 will apply, which you can activate by adjusting your billing preferences on https://svztomobile.com/ or by reaching out to Customer Care.

Autopay is a convenient and free service offered by many companies, including banks, credit card issuers, utility providers, and other billers. Once you set up Autopay, it automatically deducts the amount due from your designated payment account on the scheduled payment date. This helps ensure that your bills are paid on time without requiring manual intervention each month.

Autopay offers several benefits:

1. Convenience: With Autopay, you don't have to remember to make payments manually each month. Once it's set up, payments are made automatically according to the schedule you specify.

2. Timely Payments: Autopay helps prevent late payments and potential fees associated with missing due dates, which can also help maintain a good credit score.

3. Saves Time: You save time by not having to log in to different accounts or write checks each month to pay bills manually.

4. Avoids Interruptions in Service: For essential services like utilities or subscription-based services, Autopay ensures continuous service by making payments on time.

5. Flexibility: You can usually choose to pay the minimum amount due, the full balance, or a custom amount each month through Autopay.

It's important to regularly monitor your accounts to ensure that there are sufficient funds available to cover the payments and to review billing statements for accuracy. Additionally, if there are any changes to your payment account or billing details, it's essential to update your Autopay settings accordingly to avoid any disruptions in service or potential issues with payments.

Except where mandated by law, we won't provide advance notice or seek additional consent prior to charging your credit or debit card. It's your responsibility to promptly inform us of any changes to your payment card authorization. Payment via credit or debit card can be made exclusively at svzto.com. Alternatively, you can settle your charges through cash payments made in person at our local store. Please note that different payment channels or methods may incur additional service charges or fees. We reserve the right to impose return payment fees up to the maximum permissible by law. Furthermore, we retain the discretion to limit your payment options to cash or other secure forms of payment if warranted.

Off-Rate Plan Charges. You may have to pay extra for calls to some numbers (e.g. conference & chat lines, broadcast, calling card, international, 900 or 976 calls, etc.).

Usage.
Airtime usage is calculated from the moment the network begins processing a call, even before your phone rings or the call is answered, until the call ends after you hang up. For voice calls, any partial minute is rounded up to the next full minute. Data usage may be rounded at the end of each data session, at the close of your billing cycle, or when switching data plans, depending on your Rate Plan. You may incur charges for multiple calls or messages if certain features result in multiple inbound or outbound calls or messages, such as call forwarding, call waiting, voicemail, conference calling, and group messaging. Charges apply to text, instant, or picture messages, as well as emails, regardless of whether they are read or unread, sent or received, solicited or unsolicited. While spam filters are used to block unwanted messages, there is no guarantee that you will not receive spam or other unsolicited messages. Most usage and charges during a billing cycle will be included in your bill for that cycle. However, some usage and charges may be deferred to a subsequent billing cycle, potentially causing you to exceed your Rate Plan allotments in the future. Unused Rate Plan allotments expire at the end of your billing cycle. Additional charges may apply for certain features and services, and charges for Wi-Fi usage may vary; please refer to your Rate Plan for further details.

Taxes.

You are responsible for covering all taxes and fees imposed by governmental entities. These charges may be adjusted without prior notice. Taxes and fees are calculated based on the street address you've provided as your Place of Primary Use (PPU). If tax laws mandate a different address, we will use the best available information to determine the correct address.

If you haven't provided the correct PPU or if the address provided doesn't allow us to identify the applicable taxing jurisdiction(s), you may be assigned a default location for tax purposes. If you disagree with your PPU or the assigned location and the resulting taxes or fees on your bill, you must request a refund within 60 days of the bill date containing such taxes or fees.

Taxes and fees are subject to change without notice, regardless of any Rate Plan guarantee.

Surcharges.
You agree to cover all surcharges associated with your Rate Plan. These surcharges are not legally mandated but are charges imposed by svztoMobile to cover various costs incurred in providing services, including administrative fees and governmental-related assessments.

Examples of surcharges encompass Federal or State Universal Service fees, regulatory charges, environmental fees, and gross receipts taxes. The components and amounts of these surcharges may change without prior notice.

Surcharges will vary based on the type of service and Rate Plan you've chosen. They may alter without notice, notwithstanding any Rate Plan guarantee, subject to our 14-day notice policy if changes to your Service or Rate Plan will significantly affect you adversely.

You will be billed for these surcharges regardless of whether you directly benefit from the programs, activities, or services covered by the surcharge. Detailed information about surcharges can be found in the "Taxes, Fees & Surcharges," "svzto Mobile Fees and Charges," or "Other Charges" sections of your bill.

Other Fees.
We reserve the right to charge various fees for establishing, changing, or maintaining services. These fees may include activation fees, prepayment fees, reactivation fees, program fees, or other charges.

Additionally, certain transactions may also incur charges, such as convenience payments, changing phone numbers, handset upgrades, and more. We will inform you if any of these fees apply to the transaction you request.

If payments are not made on time, several consequences may follow:

You are accountable for all charges incurred until the conclusion of your service term, even if your service is suspended due to non-payment. In instances of delayed payment, we may impose a late fee, up to the maximum amount allowed by law. Additionally, returned payment fees may be applied at the highest permissible rate.

We retain the right to limit your payment methods to cash or other secure forms if deemed necessary for valid reasons. If your account is referred to a third-party collection agency, a collection fee assessed by svztoMobile will be due at the time of referral. This fee may be calculated as a percentage of the amount due, as allowed by applicable law.

Even if we agree to accept late or partial payments, you are still obligated to settle the full amount owed, including any late fees. Notations restricting payment on checks will not be honored. Late payment, non-payment, and collection fees are intended to reasonably estimate the costs resulting from tardy or incomplete payments, as they are challenging to predict or calculate in advance.

If you neglect to settle outstanding amounts, we hold the right to assign your account for collection, with the collection agency pursuing claims limited strictly to past due amounts and any permitted interest or collection costs in small claims court. Failing to maintain a paid or in-good-standing account may lead to service reduction, suspension, or termination, with charges not being prorated during service suspension.

DOES Svzto MOBILE CHECK MY CREDIT?

No.

AM I REQUIRED TO MAKE A DEPOSIT?

We reserve the right to request a deposit or prepayment for our services. Deposits, payments, or prepayments may be applied in any order to amounts owed on any account. Any deposit made is refundable and will be applied as a credit to your account, along with any required interest as mandated by law.

HOW CAN I DISPUTE MY CHARGES?

If you have any inquiries about your bill or wish to dispute any charges, you can reach out to us by visiting https://svztomobile.com/, calling 212-680-0112 or 611 from your device, or by writing to svzto Mobile Customer Relations at 275 Grand Street, New York, NY 10002. If the issue is not resolved through these means, please notify us in writing.

Unless otherwise mandated by law, you must inform us in writing of any dispute regarding your bill or charges within 60 days after receiving the disputed bill or charge for the first time. Failure to do so may result in your inability to pursue a claim through arbitration or court. If you accept a credit, refund, or other compensation to settle a disputed bill or charge, you agree that the matter is fully and finally resolved, releasing svzto Mobile from all liability concerning the dispute. Until the dispute is resolved, you must continue to pay disputed charges, unless otherwise specified by law.

Utilizing our Mobile Virtual Network Operator (MVNO) network

Understanding the functionality of your service involves knowing where, how, and when it operates:

These Terms and Conditions provide insights into the expected network experience, including details regarding our reasonable network management practices and the performance on our roaming partners' networks. While we offer coverage maps to estimate outdoor coverage areas, your actual experience on our networks may vary and could change without prior notice due to various factors.

You understand that we are not liable for issues related to service availability or quality. To enhance the experience for the majority of customers on svzto Mobile branded rate plans, we may prioritize the data usage of a small percentage of heavy data users below that of other customers, as outlined in your Rate Plan. This threshold is periodically evaluated and may evolve over time.

Moreover, we may prioritize the data usage of customers who opt for specific Rate Plans after other svzto Mobile branded rate plans but before customers categorized as heavy data users. Customers with lower-priority data may experience reduced speeds in times and locations of high network demand.

We give preference to smartphone and mobile internet (tablet) traffic over Smartphone Mobile HotSpot (tethering) and wireless internet traffic on our network. Additionally, we utilize streaming video optimization technology to minimize data consumption while improving the service experience for all customers.

You may wonder if your service will fluctuate and what factors could influence it

Please be aware that your actual service experience, including coverage, availability, and quality, can vary due to several factors:

1. Selected Service Plan: The features and coverage of your service plan can impact your overall experience.

2. Network Capacity: The capacity of our network, especially during peak usage times, can affect service availability and speed.

3. Terrain and Weather Conditions: Environmental factors such as terrain and weather may influence signal strength and service reliability.

4. Wi-Fi Connection: Whether you're connected to a private or public Wi-Fi network can also affect your service experience.

5. Device Compatibility: Using a device that is not compatible with our network or our roaming partners' networks may impact your service.

6. Network Technology: If your device does not support the technologies used by our network, this could affect your service.

7. Outages and Interruptions: Occasional outages and interruptions in service may occur, leading to fluctuations in service availability.

8. Speed Capabilities: Devices have varying speed capabilities, and the speed of service can differ based on network conditions and congestion.

9. Network Changes and Traffic Volume: Changes in network infrastructure and high traffic volume can affect data speeds and service availability.

10. Prioritization: We may prioritize certain types of traffic to manage network capacity effectively. This prioritization may result in reduced speeds for some customers during peak times.

We are committed to providing consistent high-speed data service across our network. However, during periods of high demand or in locations with limited capacity, some customers may experience reduced data speeds. We continuously monitor and evaluate our network to optimize performance and improve the overall customer experience.

You may be wondering if you can roam on your device.

Domestic Roaming:

While you're within svzto Mobile's coverage area, your device might still connect to another provider's network, a process known as "Off-Net" roaming. Please check your device to see if you're currently using Off-Net services. We urge responsible use of this capability, as misuse could result in limitations or termination of your service by svzto Mobile. Additionally, your device may connect to another provider's secured Wi-Fi network when it's available.

International Roaming & Dialing:

The availability and features of international roaming and dialing depend on your Rate Plan and Device. Not all countries may be available for roaming, and the list of available countries may change periodically. For the most up-to-date information on countries where roaming is available, please visit our website.

When roaming internationally or making and sending international calls and messages while in the U.S. (or Puerto Rico), you may incur international rates. This includes per-minute rates for calls, per-minute rates for calls transferred to voicemail, and relevant data rates for data usage. You may also be charged for unanswered calls forwarded to voicemail, regardless of whether voicemail messages are left, and regardless of your device's status (on or off). Different rates and rounding increments may apply in different countries.

While roaming internationally, your data throughput may be reduced, and your service may be limited or terminated at any time without prior notice. It's important to comply with U.S. Export Control laws and regulations, as well as the import laws and regulations of foreign countries, when traveling internationally with your device. Make sure to familiarize yourself with how to access emergency calling services (e.g., 911 in the U.S.) before using your handset for international roaming. The availability of and access to emergency services may vary by country.

For more information on international access, rates, services, and coverage, please visit our website.

You may be wondering if you can stream videos on your device.

We utilize streaming video optimization technology within our network to ensure efficient utilization of available network capacity and deliver a satisfactory service experience to the maximum number of customers. This technology is tailored to manage data usage effectively, mitigate the risk of streaming video stalling or buffering on mobile devices, and minimize the amount of data consumed for streaming video content. As a result, it creates opportunities for other users to enjoy higher speeds and an enhanced network experience overall.

Video optimization is applied selectively to data streams identified by our packet-core network as video content or when video providers have implemented protocols for self-optimization. While many adjustments to streaming video files are likely to go unnoticed, the optimization process may impact the visual appearance of the streaming video as displayed on a user's device. Additionally, in some cases, video optimization may recognize and handle downloads of video files as if they were real-time video streams.

Am I allowed to acquire and utilize third-party content and applications on my device?

Certainly! You are permitted to download and use content or applications ("Content & Apps") on your device from sources other than svztoMobile, but this action is undertaken at your own risk. Third-party Content & Apps may require you to agree to a license or other terms provided by the third party. Please be aware that certain devices or Content & Apps may communicate with our network without your knowledge, potentially leading to additional charges, such as when roaming internationally.

What activities am I allowed and not allowed to engage in with my device and service?

svzto Mobile manages its wireless network as a shared resource for the benefit of all customers. The Data Plan provided is primarily intended for activities such as web browsing and messaging. While certain activities and uses of the Services and your Device are permitted, others are not. If you acquire a Device specifically manufactured for use on svzto Mobile's network, you agree not to resell or modify the Device, or aid others in doing so, and svzto Mobile relies on your agreement in this regard. Here are some examples of permitted and prohibited uses:

Permitted uses include:

1. Voice calls;

2. Web browsing;

3. Messaging;

4. Email;

5. Streaming music;

6. Streaming video;

7. Uploading and downloading applications and content to and from the Internet or third-party stores;

8. Using applications and content without excessively contributing to network congestion; and

9. Tethering your Device to other non-harmful devices pursuant to the terms and conditions and allotments of your Data Plan.

Unless expressly authorized by your Rate Plan or Data Plan, you are prohibited from utilizing your Device or the Services in a manner determined by us:

1. Engaging a repeater or signal booster not provided by us;

2. Compromising network security or capacity, diminishing network performance, employing malicious software or "malware", obstructing other customers' access to the network, or otherwise impairing network service levels or lawful data transmissions;

3. Utilizing applications that excessively consume available network capacity;

4. Utilizing applications designed for unsupervised operation, automated data feeds, automated machine-to-machine connections, or applications that diminish network capacity or functionality;

5. Abusing the Service, including sending unsolicited, abusive, or mass automated communications;

6. Accessing others' accounts without authorization;

7. Exceeding 10% of voice and/or data usage being Off-Net (connected to another provider's network) for any 1 billing cycles within a 6-month period;

8. Exhibiting unusually high usage (qualifying as a heavy data user for your Rate Plan), with the majority of data usage being Smartphone Mobile HotSpot (tethering) usage for any 3 billing cycles within a 6-month period;

9. Utilizing a fixed wireless device (provided for use in a specific location) at an unauthorized location or address;

10. Reselling the Service, individually or as part of any other product or service;

11. Altering, reprogramming, modifying, or tampering with your Device to circumvent our policies or infringe on intellectual property rights;

12. Harming or adversely affecting us, the network, our customers, employees, business, or any other party;

13. Violating applicable law;

14. Contravening these T&Cs; or

15. Attempting, assisting, or facilitating anyone else in engaging in any of the aforementioned activities.

Information Regarding Emergencies and 911

Is Svzto Mobile Involved in the Wireless Emergency Program?

Certainly! Svzto Mobile is part of the wireless emergency alert program overseen by the federal government within certain areas of its network. This program allows federal, state, and local government agencies to send alerts about local emergencies to Svzto Mobile customers within designated geographic areas. To receive these wireless emergency alerts, customers need wireless alert-capable handsets with appropriate notification settings. There is no additional fee for receiving these alerts.

ARE THERE RESTRICTIONS ON 911 ACCESS?

Please review the following details carefully, as they outline important limitations regarding the functionality of 911 services. By acknowledging these restrictions, you agree to share this information with anyone who may utilize your service to make calls or send texts.

911 services are managed by local and state governments, and our devices are equipped to dial 911 in the United States, ensuring access to emergency services for all customers, regardless of their Rate Plan. To successfully initiate a 911 call, your device must have battery power and network connectivity.

While Svzto Mobile can typically transmit your phone number and location to the 911 Communications Center, there may be instances where this information is unavailable to operators. Therefore, it's crucial to provide your contact details and current location when making a 911 call. Additionally, various third-party entities are involved in routing 911 calls, and Svzto Mobile does not solely determine which 911 Communications Center receives your call.

During the process of porting a phone number, certain services such as 911 location services may be unavailable. If you are outside the U.S., you may need to dial a different number for emergency services.

Are any voice services offered by Svzto Mobile using VOIP technology?

Certainly! Some of our voice services utilize advanced technologies like Voice over Internet Protocol (VoIP) or Wi-Fi Calling. Before you can take advantage of these services, it's important to register the primary street address where you intend to use VoIP or Wi-Fi Calling ("Your E911 Registered Address"). In the event you dial 911 through a SvztoMobile VoIP or Wi-Fi Calling service, we may share Your E911 Registered Address with the 911 Communications Center managing your call. Providing this information can greatly aid emergency responders in locating you. Ensuring that Your E911 Registered Address is accurate and up-to-date before using Svzto Mobile VoIP or Wi-Fi Calling from a new location is your responsibility. You can easily update Your E911 Registered Address by logging into your Svzto.com account or reaching out to Svzto Mobile Customer Support.

VoIP telephony and Wi-Fi calling have inherent differences from traditional telephone services, which come with certain limitations. Services under VoIP, including 911 calls, may not always be available or could face restrictions under specific conditions. It's recommended, whenever possible, to use a cellular network for any 911 calls. Please note that the effectiveness of 911 features for SvztoMobile VoIP or Wi-Fi Calling may be compromised or unavailable in certain situations:

• If you use the VoIP Service in a location other than Your E911 Registered Address;

• If there is an issue with the broadband network used, including network congestion, network, equipment, or power failure, another technical problem, or during system updates or upgrades;

• If you use a non-native telephone number; and,

• If you have lost electrical power.

Text-to-911: Text-to-911 service may be available in some locations where our service is provided. This depends on your local 911 Communication Center's ability to receive text messages.

TTY Calls to 911: Calls to 911 from a TTY will not work when using Wi-Fi Calling or Voice-over-LTE (VoLTE). If you cannot make a voice call to 911, we recommend using an internet-based Telecommunications Relay Service such as Video Relay Service, IP Relay Service, or IP Captioned Telephone Service. Our Real-Time Text (RTT) technology is also available on our network and can be used on select devices to contact 911.

Is there anything more you'd like ?

Does the device come with licensed software?

The Software on Your Device is licensed to you by us and/or our licensors for your personal, non-commercial use strictly on the Device. The term "Software" encompasses the Device's software, interfaces, documentation, data, and Content & Apps, all of which may be updated or substituted by feature enhancements or other updates.

You are restricted from assigning, transferring, sublicensing, copying, reproducing, redistributing, reselling, modifying, decompiling, attempting to derive the source code, reverse engineering, or altering, disabling, or bypassing any digital rights management security measures embedded in the Software, except as allowed by law. The Software is designed to be non-transferable between Devices. Creating derivative works from any part of the Software is also prohibited.

You acknowledge that the Software includes proprietary content and information owned by us, our licensors, and/or third parties. We, along with our licensors and such third parties, reserve the right to modify, suspend, terminate, restrict, or disable access to the Software at any time without prior notice, and will not be liable for these actions.

By violating the Software license, you cause harm to us, our licensors, and/or third parties, a harm that cannot be fully compensated for with money. Therefore, we, our licensors, and such other parties are entitled to immediate injunctive relief, in addition to any other remedies available, to prevent or remedy such violations.

What should I do if my device goes missing or is stolen?

If your Device is lost or stolen, it's crucial to contact us immediately, as you could be held accountable for any charges incurred beyond your standard Rate Plan Charges, including applicable taxes, fees, and surcharges, until you inform us of the loss or theft. Should there be any charges incurred before you notify us, you won't be held liable for those you didn't authorize. Nonetheless, the use of your Device or account does provide some evidence of authorization. You are required to cooperate and furnish information during our investigation into any charges you believe were unauthorized. Upon determining that the charges were indeed unauthorized, we will credit your account accordingly. However, if we find the charges were authorized, we will notify you within 30 days, and you will be obligated to pay for those charges. Should you opt against suspending your Service, you will be responsible for all charges incurred subsequently. Additionally, we reserve the right to prevent a lost or stolen Device from registering on both our network and other networks.

Do prepaid customers have distinct terms?

These Terms and Conditions are crafted especially for our valued Svzto Mobile prepaid customers. Enjoying our prepaid Service is easy – simply maintain a sufficient balance in your Svzto Mobile prepaid Service account or opt for an active prepaid plan that suits your needs. Whether you prefer pay-as-you-go flexibility or the convenience of a monthly plan, we've got you covered.

Once you're all set up, your prepaid Service will kick in automatically 90 days after purchase, ensuring you're always connected when you need it most. And don't worry – we'll let you know if any changes are coming to your plan or service cycle dates, keeping you informed every step of the way.

With our prepaid Service, you're in control. Your monthly plan will seamlessly renew at the end of each cycle, as long as your account has enough funds to cover it. And if you ever need to make changes or switch plans, we're here to help.

We understand that life can be unpredictable, which is why we offer flexibility and convenience with our prepaid Service. Whether you're managing your budget or need a reliable backup plan, Svzto Mobile has you covered.

So go ahead, stay connected on your terms with Svzto Mobile prepaid Service.

Is there anything additional ?

Exercising Our Rights: Not acting upon our rights under this Agreement at any given time does not forfeit our ability to enforce them at a later time.

Partial Invalidity: If any part of this Agreement is deemed unenforceable, that specific portion will be removed while leaving the remainder of the Agreement intact.

Transferability: You are not allowed to transfer or assign this Agreement or any associated rights or obligations without our explicit written consent. We retain the right to assign or transfer any aspect of this Agreement or any debts owed to us without prior notification. However, such assignment or transfer does not affect or reduce your responsibilities outlined in this Agreement.

Benefit to Third Parties: Except for our corporate family, affiliates, agents, and any entities that may succeed or take over our responsibilities and rights, no third party is intended to benefit from this Agreement.

Comprehensiveness of the Agreement: This Agreement encompasses the entire understanding between you and us regarding your Service rights, superseding all other communications, unless otherwise mandated by law. You should not expect any promises or statements not contained within this document to be honored.

Language Preference: The Agreement is originally drafted in English. In cases where discrepancies arise between the English version and translations, the English text will prevail.